1. Who we are
Prime.lu (“Prime”, “we”, “our”) is a real estate marketplace operated in the Grand Duchy of Luxembourg. You can reach us at hello@prime.lu.
2. What Prime does
Prime lets owners, agencies and buyers list, discover and monitor residential properties in Luxembourg. We provide valuation estimates, sold-price references and alert tooling. Prime is an information service — we are not a real-estate agent, not a notary, and not a mortgage broker. We don’t hold client funds.
3. Your account
You need a verified email to list a property, save favourites or receive alerts. You are responsible for what happens under your account, for the accuracy of any listing you publish, and for telling us quickly if you suspect unauthorised use.
- You must be at least 18 years old.
- You must have the legal right to market any property you list.
- You may not list the same property more than once at the same time.
4. Listings & featured promotions
Listings are free to publish. Featured placement is a paid promotion — the current price and duration are shown at checkout and billed in euros by our payment partner, Dodo Payments. Promotion starts when payment clears and ends after the displayed duration. If a listing is withdrawn early for reasons other than sale (e.g. owner error, policy violation), refunds are handled case by case at hello@prime.lu.
5. Subscriptions (Pro / Studio)
Paid plans renew monthly unless cancelled before the next billing date. You can cancel any time from your dashboard or by emailing us. Cancellation stops the next charge; it does not refund the current period unless EU law requires it.
6. Acceptable use
- No fake listings, price baiting, or duplicate listings under different accounts.
- No scraping, reverse-engineering, or redistribution of our data without consent.
- No content that discriminates based on origin, religion, family status or any other protected class under Luxembourg law.
- No photos or floor plans you do not have the right to publish.
Breach of any of these entitles us to remove listings and suspend accounts without refund.
7. Data & estimates
Sold-transaction data shown on Prime is a preview dataset at launch and will be replaced by official land-registry feeds when available. Valuation figures are automated estimates, not appraisals. Do not rely on them as the sole basis for a transaction — consult a notary or chartered appraiser.
8. Our liability
Prime is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the service or reliance on its data. Nothing in these Terms limits liability for gross negligence, wilful misconduct, or anything that cannot be limited under mandatory Luxembourg or EU law.
9. Changes to the service
We iterate quickly. We may change, pause or discontinue parts of the service with reasonable notice. Material changes to paid features will be communicated by email before they take effect.
10. Governing law
These Terms are governed by the laws of the Grand Duchy of Luxembourg. Disputes are subject to the exclusive jurisdiction of the courts of Luxembourg City, without prejudice to any mandatory consumer-protection forum available to you under EU law.
Questions? hello@prime.lu.